Emergency contact: 01707 666399
Service Charter
- Our Emergency Referral Service is in operation 24 hours a day, 365 days a year
- Emergency admissions are triaged, stabilised and transferred to the Intensive Care Unit if required
- Emergency Room and Intensive Care Unit are staffed by a dedicated team of veterinary specialist led vets and nurses 24 hours a day
- Multidisciplinary approach ensures that cases have input or are managed by the appropriate veterinary specialists and their teams
- Referring veterinary surgeons can ring our dedicated Emergency Referral line to speak with an ECC vet directly or receive a call back within 2 hours. A conversation with an ECC vet will establish:
- Advice for stabilisation before and during transfer to us
- Treatment expectations and timings of investigations
- Cost estimation
- Identification of suspected infectious cases that require isolation or other special measures on arrival to us
- Transfer of diagnostic imaging and other results to complete the history
- We aim to update our referring vets whose patients remain under the care of the Critical Care team on Mon/Wed/Fri
- A discharge report will be sent within 48hrs after the patient has left the hospital.
